Description
A technician comes out, finds what is actually wrong, and explains it to you. Covers up to 30 minutes of travel and on-site diagnostic time, Monday to Friday 8am to 5pm.
Complex, system-wide failures may need more diagnostic time, which is quoted before it is carried out. Parts and any repair work found during the visit are quoted in writing and approved by you before anything is done.
If you go ahead with a major equipment installation within 24 hours of the diagnosis, this diagnostic fee is credited back to you.
